Customs & Duties Policy

At Eko Mašina, we strive to provide a seamless shopping experience for our customers in the US and Canada. However, international orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are not included in the purchase price or shipping costs and are the responsibility of the recipient.

What Are Customs Duties & Taxes?

Customs duties and taxes are fees imposed by your country’s government on imported goods. These charges vary based on factors such as the item’s value, country of origin, and product category. Local customs authorities determine these fees, and they must be paid before your package can be delivered.

Who Is Responsible for Paying Customs Fees?

Customers are responsible for any applicable customs duties, taxes, or import fees. We do not collect these charges at checkout, as they are assessed by your country’s customs agency. If fees are due, the shipping carrier will typically contact you to arrange payment before delivery.

How to Estimate Customs Fees

Since customs policies vary by country, we recommend checking with your local customs office for more details on potential charges. You may also find online duty calculators helpful in estimating possible costs.

What Happens If I Refuse to Pay Customs Fees?

If you choose not to pay customs duties and decline the package, it may be returned to us. Please note that return shipping fees and any associated costs may be deducted from your refund. In some cases, the package may not be returned, and we will be unable to issue a refund.

Additional Information

• Customs processing times may vary and could cause delays in delivery.

• Some countries have restrictions on certain imported goods. Please verify with your local customs office to ensure compliance with import regulations.

• If you have any questions regarding customs duties, feel free to contact us at support@ekomasina.com or live chat.

We appreciate your understanding and cooperation in ensuring a smooth delivery process. Thank you for shopping with Eko Mašina!