Return & Refund Policy
At Eko Mašina, we strive to ensure customer satisfaction. Please review our return and refund policy below:
Order Cancellations:
- Orders can be canceled before shipping. An 10% processing fee will be applied to all canceled orders.
- To cancel, email support@ekomasina.com. Cancellation must be confirmed with a follow-up email.
Returns for Scooters:
- Unshipped Scooters: Full refunds are available if the scooter has not been shipped yet.
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Shipped Scooters:
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Returns are accepted within 14 days of delivery if:
- The scooter is unused (0 miles), in its original packaging.
- A 10% restocking fee applies.
- The buyer is responsible for return shipping costs.
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Returns are accepted within 14 days of delivery if:
Returns for Gear:
- Unshipped Gear: Full refunds available.
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Shipped Gear:
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Returns accepted within 14 days of receipt if:
- Items are unopened and uninstalled.
- A 15% restocking fee applies.
- The buyer covers return shipping costs.
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Returns accepted within 14 days of receipt if:
Refund Processing:
- Refunds are processed to the original payment method within 5-10 business days after receiving and inspecting the return. Additional bank processing times may apply.
- If the product has been used contrary to our user policies, refunds might be rejected.
Contact Us:
- All return and refund requests must be submitted to returns@ekomasina.com.
